I had this company install 2 new AC units. The original install was a disaster, and they had to come back 3 times to even get them working. They never closed out the permit, and now after an inspection, there are multiple issues before the permit can be closed. I had an appointment from 8-12 on 2/19, they never showed or never called. I called to verify they were coming 5 times throughout the day. Now, someone was supposed to come today, 2/20 between 1-5, and now I got a text saying they won't come because they are taking care of their "priority customers". After being missed multiple times, and spending a fortune on 2 new units, I should be a priority. I called and sat on hold for 40 minutes until they hung up on me. When calling their main office, the agent says "there is nothing I can do". I have asked for a manager to call me, multiple times, but they never do. This company is horrible, stay away!
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