**VERY BAD EXPERIENCE DO NOT ORDER FROM DEL GAUCA**
On January 31, 2025, I placed an order (order number #4369) for a pair of loafers. Only afterward did it become clear that the delivery time would be 3 weeks — something that was not clearly communicated beforehand.
We are now approaching May, and I still haven’t received anything. There has been no clear update about when (or if) my order will ever be delivered.
To make matters worse, I have repeatedly requested in writing to cancel my order and receive an immediate refund. Given the extreme delay, this is completely reasonable. However, Del Gauca refuses to cooperate and fails to respond properly.
This is unacceptable and highly unprofessional. Customers are being misled, kept waiting, and their money is being held without delivery or a proper solution.
**My advice: DO NOT ORDER from this website.** This is an unreliable webshop that does not honor its commitments and shows no respect for its customers.
Save yourself the frustration and choose a trustworthy seller instead.
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Del Cauca creates slow-fashion pieces for the modern man who values quality, durability and confidence. Every item is made to last, with premium standards as our baseline. We take customer care seriously and personally resolve every complaint to make sure you always feel supported.
