Very disappointing and stressful experience with Delhivery. I want to give them -5stars
I received a Cash on Delivery shipment (AWB: 40895216229016) where payment was collected, but the product inside was completely wrong. I had ordered linen pants, but instead received old, used, low-quality clothes that appeared worn and worthless.
What makes this worse is the lack of proper customer support and clear grievance handling. When such cases happen, customers are left running around without clear accountability while money has already been collected.
This raises serious concerns about how sellers are being allowed to use the platform and how such shipments pass through the delivery system. Customers should not have to face financial loss due to poor checks and weak complaint resolution.
I strongly advise others to be cautious with COD deliveries routed through this service until stronger action is taken against fraudulent sellers and better customer support is provided.
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Delhivery is a third-party logistics service provider, operating in over 1,200 cities in India.