If I could rate them with zero stars, I would. I placed an order at the end of November for delivery on December 10th, but they shipped it via a courier service that failed to deliver. When I contacted them to request a refund, the representative was very defensive and insisted I wait another day for the package. It’s unacceptable to think of meat sitting for 48 hours in a box supposedly with dry ice—it would be spoiled! After repeatedly asking for a refund and being denied, I mentioned leaving negative feedback, to which he responded, "I don’t care!" Yes, you read that correctly—they truly do not care. They blamed the courier for the delivery issue, knowing full well they are the cheapest option with poor service. This is not the level of customer service one would expect when paying £5 for 400g of sausage. I will never order from them again—stay away!
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Delicatezza is the UK's Premier Italian Online Food Shop. Italian Delicatessen and Top Italian Brands. Orders Delivered to Your Home or Business. Shop Now: Burrata. Fresh Pasta, Sausages, Salame, Fonzies, Mulino Bianco, Rummo, Divella, De Cecco, Barilla, Rio Mare, Mutti, Plasmon, San Carlo, Goleador, Ciobar, Paneangeli
