I placed a large grocery order that included frozen items. The delivery was delayed, and when it finally arrived, all the frozen products had thawed and were unsafe to eat. Additionally, some items were missing from my order. I reached out to customer service right away with photos, but the communication was slow and confusing, requiring me to follow up several times. Although I eventually received a partial refund, the entire experience was stressful and poorly managed. I even had to involve my bank for protection during this process. Given this experience, I will not be ordering again, particularly for frozen or time-sensitive items.
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Welcome to Delicias UK With over 25 years in the food business, we strive to bring high-quality food to your table, every day. Discover the incredible tastes that have made our Delicatessens so popular. With our physical and online stores, we ensure that we are close to you, every time you need us! We are proud to offer our customers a wide range of Portuguese, Brazilian and Spanish products, from essential goods to premium selections. We are passionate to ensure our customers enjoy a great experience. Come and visit us. You’ll find a pleasant space to have your meals and relax anytime; menu options from sandwiches to homemade and traditional dishes, without ever forgetting the wonderful Portuguese pastries; friendly staff, ready to help you with your purchases and questions. In-store or online at www.delicias-uk.com, where food, style and passion meet! See more
