Review Time
I placed a large grocery order that included frozen items. The delivery was delayed, and when it finally arrived, all the frozen products had thawed and were unsafe to eat. Additionally, some items were missing from my order. I reached out to customer service right away with photos, but the communication was slow and confusing, requiring me to follow up several times. Although I eventually received a partial refund, the entire experience was stressful and poorly managed. I even had to involve my bank for protection during this process. Given this experience, I will not be ordering again, particularly for frozen or time-sensitive items.
The handling of my claim has been incredibly frustrating. I sought a refund for a product that did not meet health and safety standards. The food quality and hygiene did not align with necessary safety regulations in Europe and the UK. I've contacted the relevant health authority regarding this issue. I would advise others to avoid this company, as they seem indifferent to customer concerns and ignore attempts to communicate. I regret my dealings with this service.
Completely unacceptable handling of my claim. I reached out for a refund on a product that did not meet health and safety standards. The quality and hygiene did not align with the required safety criteria by European and UK regulations. I've also contacted the relevant UK health and safety authority regarding this matter. Based on my experience, I recommend avoiding this company, as they seem unconcerned about customer issues and ignore communication attempts. I truly regret my dealings with this service.
My shopping experience was outstanding. The delivery was very prompt, and everything arrived impeccably packaged, showing great care and attention to detail. The quality of service exceeded my expectations, and I will definitely shop here again. I highly recommend them.
I ordered from this company for the second time. My first order took two weeks to arrive despite paying for expedited shipping (nearly £20) and claiming delivery within two days. They should offer free shipping for orders over £75, especially when I've spent £300 or £500. They don’t respond to emails or phone calls, despite providing a contact number. If you have nothing to hide, you should take responsibility. My second order faced issues with missing products, and it took ages to send. If you can't handle large orders, don’t charge high shipping fees and delay deliveries. I tried contacting them multiple times about missing items and received no response. I've reached out to my bank to resolve this. They lack accountability and customer service courtesy. I believe they may not even be Portuguese but Brazilian, which could harm the reputation of Portuguese businesses. I've ordered from other Portuguese shops without shipping fees for large orders and received my items quickly.
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Welcome to Delicias UK With over 25 years in the food business, we strive to bring high-quality food to your table, every day. Discover the incredible tastes that have made our Delicatessens so popular. With our physical and online stores, we ensure that we are close to you, every time you need us! We are proud to offer our customers a wide range of Portuguese, Brazilian and Spanish products, from essential goods to premium selections. We are passionate to ensure our customers enjoy a great experience. Come and visit us. You’ll find a pleasant space to have your meals and relax anytime; menu options from sandwiches to homemade and traditional dishes, without ever forgetting the wonderful Portuguese pastries; friendly staff, ready to help you with your purchases and questions. In-store or online at www.delicias-uk.com, where food, style and passion meet! See more
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