Absolutely appalled with this company.
Specifically ordered 24 red roses for Valentine's Day (on behalf of my disabled Dad to give to my Mum), the order arrived 2 days late - resulting in me having to drive over an hour to deliver her some supermarket brought ones instead.
The initial response I received in regard to the delivery, was covered by their T&Cs - whereby they've taken no responsibility for the guaranteed delivery date that was selected citing that they have no control of Royal Mail (even though it's Tracked 24hrs) and the order could have arrived up to 2 days before, or after the selected date.
When they finally arrived, I was surprised to find that 24 PINK roses had been given to us, not red as selected.
The response I received to this was that it was their right to replace like for like - there was no communication about it and the pink roses that had arrived were browning.
Again, no responsibility taken and they've stopped responding to my emails.
Absolutely dreadful company and as a small, independent company, you'd think they'd care more.
Do not use. I wish I'd looked up reviews beforehand.
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At Delightful Flora we’re all about making people’s day brilliant!
With Delightful Flora a smile is just a bouquet away.
Delightful Flora is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK.
Every day, thousands of people trust us to deliver their flowers with good wishes and thoughtful sentiments on their behalf, we pride ourselves on that our customers trust in us.
Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I’m sorry, or just to say hello, we’ve got you covered.
We are convenient way to shop for flowers and at very competitive prices you can count on us.
We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have.
If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us
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