Review Time
I would give 0 if available, we ordered a pastel bouquet for a sick relative and the payment was taken but we have had no tracking details and the item has not been delivered despite being ordered last week. My wife has tried calling them and emailing them with no response. We have now had to order a bouquet from a different more reliable supplier. Do Not Use if the occasion or person receiving the item is important to you.
Absolutely appalled with this company.
Specifically ordered 24 red roses for Valentine's Day (on behalf of my disabled Dad to give to my Mum), the order arrived 2 days late - resulting in me having to drive over an hour to deliver her some supermarket brought ones instead.
The initial response I received in regard to the delivery, was covered by their T&Cs - whereby they've taken no responsibility for the guaranteed delivery date that was selected citing that they have no control of Royal Mail (even though it's Tracked 24hrs) and the order could have arrived up to 2 days before, or after the selected date.
When they finally arrived, I was surprised to find that 24 PINK roses had been given to us, not red as selected.
The response I received to this was that it was their right to replace like for like - there was no communication about it and the pink roses that had arrived were browning.
Again, no responsibility taken and they've stopped responding to my emails.
Absolutely dreadful company and as a small, independent company, you'd think they'd care more.
Do not use. I wish I'd looked up reviews beforehand.
Ordered in advance for valentines day, ordered for the Friday 13th thinking that would be better as the 14th would be super busy. Didn't arrive until after lunch time on the Saturday, looked lovely. However practically dead by the Sunday. Emailed to complain and 4 days later still no reply. Wish I checked the reviews.
Only giving 1 star as no option to give 0!!! Husband organised for a bunch of flowers to be delivered, they were completely dead and rotting! Arrived in no water! Emailed to complain and was totally ignored! Do not order from this company! Supermarket flowers are way better than this!
*scam company*
*poor service and awful quality products*
Wish I could give 0 stars
Poor dying flowers delivered. When I complained they were hard to contact but eventually agreed to replace them.
Second lot arrived (too late) dry and dying.
I’ve tried to contact them for a refund and they don’t answer phone calls or emails.
Please please don’t take a risk with your hard earned cash.
They are a scam company
Rubbish service. Flowers didn't arrive, which would be understandable if followed by an apology & refund, but instead I got a slightly snarky email pointing out that the 'terms & conditions' state that advertised delivery date could actually be +/- a few days. Not impressed.
There is nothing 'Delightful' about them.Horrendous company.I received my flowers on the 15th when I specifically asked for them on the 14th and they were not of a good quality at all.I decided to email them to give them a chance to explain and was fobbed off.I've never seen so many bad reviews of a company.AVOID AT ALL COSTS
Not DELIVERED!! Ordered Valentines Flowers on the 12/02 as they stated next day delivery. I requested the 14/02. Still not delivered as of the 16/02!!
I will NEVER use again. AVOID, AVOID, AVOID.
I do not recommend ordering from this service. I placed an order for a large bouquet and included chocolates and a small bottle of wine. Instead of the wine, I received prosecco without any prior notice. The flower bouquet was smaller than expected and lacked items shown in the image. I echo the sentiments of others who have noted that these bouquets are of low quality. I could have purchased a similar bouquet at the supermarket for just £5 instead of the £20 I spent. When I reached out for help, I was met with indifference and informed that there were no quality issues with the bouquet.
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At Delightful Flora we’re all about making people’s day brilliant!
With Delightful Flora a smile is just a bouquet away.
Delightful Flora is home to the most freshest and vibrant flowers offering great deals on lovely stunning arrangements and bouquets in the UK.
Every day, thousands of people trust us to deliver their flowers with good wishes and thoughtful sentiments on their behalf, we pride ourselves on that our customers trust in us.
Whether you are sending a bouquet to celebrate a special event, make your mother feel extra-special, say I’m sorry, or just to say hello, we’ve got you covered.
We are convenient way to shop for flowers and at very competitive prices you can count on us.
We want to make shopping with us as easy and stress-free as possible, and it’s our commitment to customer satisfaction that sets us apart from our competitors. Our dedicated customer service team are on hand seven days a week to assist with any problems you might have.
If you have any questions, or if you’d like to talk through our products in more detail, please don’t hesitate to contact us
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