We have had a very disappointing experience with Deliverect and have ultimately had to cancel our account due to ongoing lack of support and communication.Over a period of more than three months, we attempted to onboard three new locations. During this time we contacted Deliverect repeatedly via every available channel – direct account contacts, email, telephone, online support tickets and web onboarding forms. Despite this, we received no meaningful response, no clear timeline, and no progress.This caused significant operational issues for our business, including disruption to our Uber Eats operations and a lot of internal time wasted chasing Deliverect just to give them more business.For a company positioning itself as a critical integration partner for growing hospitality brands, the level of service was simply not acceptable. The lack of communication made it impossible to rely on Deliverect as part of our operational stack.Unfortunately we can’t recommend Deliverect based on our experience. The product may be strong in theory, but without responsive support it becomes a liability rather than a solution.We am presuming a default response from Deliverect that we can't reply to so we will leave this review with the fact we will not be returning to use Deliverect under any circumstances.
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