Review Time
Fantastic service! I had an issue, and Youssef handled it quickly and professionally. He was efficient, polite, and made sure everything was resolved right away. Truly appreciate the great customer service – this is how it should be done. Highly recommended! 👏🔥
Fantastic service! I had an issue, and Youssef handled it quickly and professionally. He was efficient, polite, and made sure everything was resolved right away. Truly appreciate the great customer service – this is how it should be done. Highly recommended! 👏🔥
The support team is highly professional, consistently cooperative, and provides significant assistance in resolving issues.Today marked my first phone interaction with Islam, and it was very informative and effective. A rating exceeding five stars is truly well deserved.
We have had a very disappointing experience with Deliverect and have ultimately had to cancel our account due to ongoing lack of support and communication.Over a period of more than three months, we attempted to onboard three new locations. During this time we contacted Deliverect repeatedly via every available channel – direct account contacts, email, telephone, online support tickets and web onboarding forms. Despite this, we received no meaningful response, no clear timeline, and no progress.This caused significant operational issues for our business, including disruption to our Uber Eats operations and a lot of internal time wasted chasing Deliverect just to give them more business.For a company positioning itself as a critical integration partner for growing hospitality brands, the level of service was simply not acceptable. The lack of communication made it impossible to rely on Deliverect as part of our operational stack.Unfortunately we can’t recommend Deliverect based on our experience. The product may be strong in theory, but without responsive support it becomes a liability rather than a solution.We am presuming a default response from Deliverect that we can't reply to so we will leave this review with the fact we will not be returning to use Deliverect under any circumstances.
Subject: URGENT Escalation Request – Deliverect Causing Major Business InterferenceHi Uber Support team please review what Deliverect is doing to your loyal customers,I’m requesting this issue be escalated to a senior operations manager.This is not a normal support ticket — it involves Deliverect causing business interruption, unauthorized charges, and improper suspension of service, directly impacting your merchant platform.Below is a real example of the “support” we received from Deliverect, straight from their own representative:“I get and pay the monthly invoice — that’s the only one I’m aware of or ever agreed to. I have no idea what these other invoices are or who authorized them.”“I need to escalate this to the finance team, but they might reject it if everything isn’t perfectly verified.”Deliverect could not even explain:what they were billing us for,why our account was suspended,or who authorized charges beyond the agreed monthly invoice.They shut down our service over $21 without notice and left their own frontline staff apologizing for things they had no control over.This shows a complete lack of:financial transparencybilling accuracymerchant protectionoperational stabilityAnd Uber Eats merchants are the ones who get hurt.In our case, Deliverect’s failure directly caused:automatic cancellations on Uber Eatslost orderslost revenuecustomer complaintsthe suspension of a location that owed nothingmultiple random invoices we never agreed toWe removed Deliverect from our business permanently because they are unreliable and unsafe.But Uber’s backend routing kept sending orders into Deliverect, even after cancellation, causing further disruption.I am asking Uber to:Escalate this case to a senior team.Review whether Deliverect should remain an approved partner, given the clear evidence of billing confusion, service suspension, and operational interference.Ensure Deliverect is fully removed from the Walker Rd location on Uber’s backend.Route all orders directly to our tablet only.We are only responsible for the Walker Rd location, and we confirm Deliverect is no longer authorized in any capacity for that store.Thank you for reviewing this.This situation has caused significant losses, and it deserves the attention of someone higher up who can evaluate Deliverect’s reliability as a partner on the Uber platform.
Mauricio was the star man what a guy he deal with me very professionally. He solved my query and made my restaurant menu alive again. Please Please Please give him a raise. your company needs a guy like him. Big appreciate bro. Thank you
I have asked this company to cancel my account several times but they continue to bill me. After requesting to cancel, I receive an email asking to set up a call to finalize my menu. They bounce you around to different people when you ask to cancel but never cancel the service.
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