Subject: URGENT Escalation Request – Deliverect Causing Major Business InterferenceHi Uber Support team please review what Deliverect is doing to your loyal customers,I’m requesting this issue be escalated to a senior operations manager.This is not a normal support ticket — it involves Deliverect causing business interruption, unauthorized charges, and improper suspension of service, directly impacting your merchant platform.Below is a real example of the “support” we received from Deliverect, straight from their own representative:“I get and pay the monthly invoice — that’s the only one I’m aware of or ever agreed to. I have no idea what these other invoices are or who authorized them.”“I need to escalate this to the finance team, but they might reject it if everything isn’t perfectly verified.”Deliverect could not even explain:what they were billing us for,why our account was suspended,or who authorized charges beyond the agreed monthly invoice.They shut down our service over $21 without notice and left their own frontline staff apologizing for things they had no control over.This shows a complete lack of:financial transparencybilling accuracymerchant protectionoperational stabilityAnd Uber Eats merchants are the ones who get hurt.In our case, Deliverect’s failure directly caused:automatic cancellations on Uber Eatslost orderslost revenuecustomer complaintsthe suspension of a location that owed nothingmultiple random invoices we never agreed toWe removed Deliverect from our business permanently because they are unreliable and unsafe.But Uber’s backend routing kept sending orders into Deliverect, even after cancellation, causing further disruption.I am asking Uber to:Escalate this case to a senior team.Review whether Deliverect should remain an approved partner, given the clear evidence of billing confusion, service suspension, and operational interference.Ensure Deliverect is fully removed from the Walker Rd location on Uber’s backend.Route all orders directly to our tablet only.We are only responsible for the Walker Rd location, and we confirm Deliverect is no longer authorized in any capacity for that store.Thank you for reviewing this.This situation has caused significant losses, and it deserves the attention of someone higher up who can evaluate Deliverect’s reliability as a partner on the Uber platform.
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