I placed an order for nearly £40 of groceries and they order never came even though the money has been taken out. I was calling from 21.44 until 5.20 on the morning promised I would be credited the full amount as well as a full refund. Spoken to 3 members of “senior level” absolute clowns I explained the money was for food for myself and my daughter we are both vulnerable people due to medical conditions and we needed food to live (same as everyone else) they credited me with £15 which I can’t even place an order with because of the minimum spends on the supermarkets. So myself and my daughter would go hungry until Wednesday (today is Sunday btw) and they said there is nothing else they can do other than escalate the matter which can take 48 hours? What am I supposed to do? I have no family to help me out and leaving myself and my daughter hungry is acceptable to Deliveroo what an absolute joke also have to take bipolar medication to which I need to eat with, they don’t care for their customers in the slightest
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