I am really disappointed with Deliveroo lately. The service has gone downhill across several areas:• Riders turn up without temperature-controlled bags, so the food often arrives cold or lukewarm.• Delivery times have become extremely slow, even for simple, local orders.• Many drivers on motorbikes accept jobs that are far too far away, then take long country-road routes, which makes the wait even worse.• It also feels like rider accounts are being shared or subcontracted, because the person delivering is often not the same person shown in the app.Overall, the reliability and professionalism have dropped significantly. Deliveroo really needs to improve rider training, monitoring, and delivery standards.I choose GoGetters whenever I can, even if it costs more.
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