The service I received from Deliveroo this afternoon was disgusting.I paid for my supermarket shopping, subsequently the bulk of the shopping (6 out of 7 bags) was delivered to me , however one last bag of shopping (7/7) was left behind at the shop.I called Deliveroo to ask for them to send a rider to collect the last bag of shopping and deliver it to me.They called the supermarket to confirm that a bag of shopping was waiting there to be collected and the supermarket confirmed that it was.Deliveroo told me that they couldn’t send another rider as on the Deliveroo system it said that the delivery had been completed, even though both I AND the supermarket told them the delivery HAD NOT been completed. I even spoke to a Deliveroo supervisor who also said that the final bag waiting at the supermarket couldn’t be collected and delivered as the Deliveroo system said that the delivery had been made in full even though they knew that was incorrect.This is the worst customer service I have ever experienced .
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