My recent experience with Deliveroo has been shockingly bad. My food arrived open, which in my opinion is a serious hygiene and safety risk. When I contacted so called "customer service", their agents ended the chat almost immediately. Instead of helping, they told me I’ve made “too many claims” — but it is absolutely not my fault that their partnered restaurants and shops repeatedly send the wrong items, or that food is delivered undercooked, raw, squashed, or unsafe. I should not be penalised as a customer for problems that are completely outside my control.In my view, Deliveroo refuses to take responsibility for the condition of the orders they deliver, and I personally believe their handling of complaints falls far below what any reasonable customer should expect. To me, this is an awful, terrible company that does not value customer safety, fairness, or basic standards.Because of this experience, I will never use Deliveroo again, and I strongly feel that others should be aware of how poorly they treat customers.
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