I ordered from Papa John’s Pizza and left very clear instructions for the driver to leave the food in an enclosed porch because it was a freezing day (about 3 degrees Celsius). My kitchen is currently out of service so I can’t reheat anything, which made it essential that the order arrived hot, and why I ordered in the first place.The driver ignored the instructions and left the food outside the front door by the driveway, where it could have been taken by anyone. By the time I picked it up—about five minutes later—it was already cold. I for one absolutely hate cold pizza. I raised this with Deliveroo and, despite the meal costing around £17, I was given just a £3 refund.As a Deliveroo Plus member, this is really disappointing and makes it unlikely that I’ll continue using the service. Uber Eats has consistently handled refunds far better in situations like this. If I could add screenshots I would.
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