All the hot food arrived cold. The 6 Chicken McNuggets, the Medium Grinched McShaker Fries, the Medium 6 Chicken McNuggets® Meal. The ice cream McFlurry, ironically, arrived in a warm, liquid state. The delivery was late. There was no brownie but a sugar donut instead. How does that even happen in an entry-level job that you perform daily? The Deliveroo CS response was to refund the blatant dessert error and “compensate” me for the only items that weren’t affected (the cold drinks) to the tune of a 37.8% refund despite the entire hot menu being affected. The service charge for inadequate service and the delivery charge for a late delivery remained unsurprisingly unchanged. Absolute train wreck from both parties. This is why Deliver has a 1.1 out of 5 on TrustPilot.
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