On 16th Dec 2025 at around 17:00, I placed an order for food to be delivered. It was estimated to take about 30 minutes, which was acceptable. I tracked the delivery and went outside to wait when he was 2 minutes away. After 10 minutes with no sign, I went back inside to warm up. I then reached out to the service to inquire about the issue and requested a refund. I was informed that a refund was not possible and that the delivery agent had attempted to deliver (which was untrue). Despite multiple messages and requests to speak with someone in charge, they firmly denied my refund request. The order itself was small, so the money isn’t the main concern; it’s their casual attitude towards taking money from customers without fulfilling orders.
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