UPDATE: 72 hours have gone by, and the company has ignored their own escalation deadline. They acknowledged in writing that I was advised to accept the cold food to receive a refund, yet they denied the refund after I complied. Now, they seem to be penalizing me for being a regular user. There are notes on my account indicating my vulnerable situation, but they continue to employ 'mathematical gaslighting' to provide refunds that are less than the total cost of the items. This is not support; it feels like harassment. A Letter Before Action has been issued. Be cautious of their compensation claims.
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