AVOID USING GIFT CARDS, Hello, I understand your frustration, and I want to assure you that we take these matters seriously. We strive to be fair and consistent when reviewing each situation, but in this case, we must adhere to the established guidelines for all customers. Unfortunately, according to our current policy, I cannot provide a replacement card or manually add credit. However, I have passed your feedback to the appropriate teams for consideration as we seek to improve.
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