I have now been waiting over 72 hours for the 'Global Escalations' team to resolve a straightforward issue: an agent misled me to accept a cold delivery, assuring me of a refund that they are now refusing. I have the proof from our conversation. As a regular user with sensitive circumstances on my account, I feel targeted by scripted, dismissive replies and misleading calculations. They offer minimal compensation for significant issues. I have escalated this matter to the highest level and am preparing to file a claim in Small Claims Court. The service is quick to take your money but employs various tactics, including silencing calls and disconnecting, to avoid addressing their errors. I strongly advise against using them. The last conversation transcript I requested was never sent to me.
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