I was charged in full for an order, yet half of the items were never delivered. The restaurant confirmed that the driver left with part of the order, and the remaining items did not arrive. Despite the evident non-delivery, the support team continually denied a refund, offered inconsistent information from various representatives, and failed to provide written confirmation of their final decision. This represents a failure to deliver the service I paid for. I now have to seek recovery through my bank. Based on this experience, I cannot recommend this service.
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