First time I have ever bothered to review something as 1-star on Trustpilot.
Deliveroo "customer service" would be worthy of zero stars if I could give it that.
Their agents cannot handle basic queries about issues with the functional service issues. Then when you escalate something to a formal complaint, it gets ignored. Agents just send the same messages back and forth with identical wording - to the point where it can only be either AI posing as agents (with people's names assigned) or the agents are limited to sending a handful of pre-defined templated messages. They send platitudes such as "I'm really sorry we couldn't resolve your problem at this particular time". If it is actual people, none of them are empowered to do anything to help fix issues for disgruntled customers - other than waste the time of those customers, of course.
Needless to say I won't be using Deliveroo again. Better to give my money direct to the honest businesses who make the food rather than the inadequate platform failing to deliver the right level of service to a paying customer.
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