Review Time
Do they actually know there a delivery service and they have to deliver the food ..... paid the driver a tip, paid the priority delivery fee, food took 90 mins to be delivered and was like an ice cube, when I asked the driver why so long he told me he went to 5 houses before me .... what's even the point in using this app if its not one bit convenient and is an absolute rip off ?
I will never use this app again
Do they actually know there a delivery service and they have to deliver the food ..... paid the driver a tip, paid the priority delivery fee, food took 90 mins to be delivered and was like an ice cube, when I asked the driver why so long he told me he went to 5 houses before me .... what's even the point in using this app if its not one bit convenient and is an absolute rip off ?I will never use this app again
Ordered my usual order from Nandos and it usually comes in 2 packages as 1 was a salad. When delivery driver arrived, i noticed he had 1 package so i asked if he ddnt have another package for my order. He said no thats all he had. I tried to explain my order usually comes in 2 packages. He seemed annoyed with me. Tried to look at receipt to see maybe i forgot to order the salad and open the package to see maybe they put the salad inside in 1 package and he grabbed my hand and package screaming at me to give him the code. I was startled. Gave him code and he basically threw the package back at me. I tried to ask what about my salad and he just walked away and drove off. I get it wont be his fault if Nandos forgot to add my salad but his rudeness and grabbing my hand left me really appalled.
Food always cold!!! No matter what restaurant it comes from the food is always cold and there is often part of the order missing! Makes me so annoyed. Then the restaurant blames deliveroo and deliveroo blame the restaurant. Not exactly difficult to sort out. Take on more staff for delivery and have them sign to confirm full delivery is in the bag before the leave the restaurant.
Deliveroo customer in Galway here, I ordered my food as usual online with tracking enabled but food didn't arrive nor driver called me, food was left outside of the area which I never found, I hope you guys at Deliveroo find that driver and make sure he'll never work with you again, angry rant here.
This was my first time ordering from Deliveroo, and I am extremely disappointed with the entire experience. I usually use Uber Eats, but after this order, I can confidently say I will never use this app again.I ordered from Burger King: two burgers and an extra fries costing €4.25. When the order arrived, I received a small fries instead of what I paid for. I was already frustrated, but what followed made the experience even worse.I contacted customer service and was initially told to simply leave feedback for Burger King about the portion size. However, after checking the receipt, I clearly saw that it stated LARGE FRIES. I contacted customer service again and even provided a photo of the receipt to prove that I received an incorrect order.Despite this clear evidence, I was told that nothing could be done and that I should leave a review for Burger King and hope they would give me a credit. This response was incredibly disappointing and made me feel completely ignored as a customer.Deliveroo’s customer service showed no accountability, no effort to resolve a clear mistake, and no concern for customer satisfaction. Compared to Uber Eats, this level of service is unacceptable. I am deeply disappointed and will not be using this app again. Do not use this app if you expect support when orders are incorrect.
Do Not use this service. Every single time without fail my order was overpriced, late and cold. When i contact customer service they give generic responses and don't really care. I deleted my account and got that app off my phone immediately, use something else do not use deliveroo unless you want cold food and customer service giving snide goading remarks
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