This was my first time ordering from Deliveroo, and I am extremely disappointed with the entire experience. I usually use Uber Eats, but after this order, I can confidently say I will never use this app again.I ordered from Burger King: two burgers and an extra fries costing €4.25. When the order arrived, I received a small fries instead of what I paid for. I was already frustrated, but what followed made the experience even worse.I contacted customer service and was initially told to simply leave feedback for Burger King about the portion size. However, after checking the receipt, I clearly saw that it stated LARGE FRIES. I contacted customer service again and even provided a photo of the receipt to prove that I received an incorrect order.Despite this clear evidence, I was told that nothing could be done and that I should leave a review for Burger King and hope they would give me a credit. This response was incredibly disappointing and made me feel completely ignored as a customer.Deliveroo’s customer service showed no accountability, no effort to resolve a clear mistake, and no concern for customer satisfaction. Compared to Uber Eats, this level of service is unacceptable. I am deeply disappointed and will not be using this app again. Do not use this app if you expect support when orders are incorrect.
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