I have always been a big fan of deliveroo because I enjoy their clean application layout compared to the other delivery applications. However, after a number of failed deliveries, I decided to abandon their services. In my opinion, the biggest flaw with the Deliveroo is their system itself. For example, in my last order (for reals the LAST), I made an advanced delivery for my friend and because of the pin location issue (I suppose, they never informed me where did my food actually went) the food was not delivered. Not only was it not delivered, but the rider claimed to have delivered the food and just disappeared. I was not informed of the issue or what exactly happened with my order. When I contacted customer service, all they offered is a refund (They were unwilling/ refused/ unable to resend my order) and the customer service agent did not even bother to find out what happened with my order. As mentioned above, this is just one of the many times Deliveroo did not deliver my food. Other times include the restaurant “closed” and somehow my order is cancelled, etc. I realised that their delivery system/ application is very flawed because of these reasons: the pin location will not automatically shift to the location you typed in, you are unable to contact your rider until a certain time, the customer service is not keen to help you more than a refund (when it is definitely their fault), the system NEVER EVER updates the customer whenever there is an issue, restaurants always close at random timings, etc. With other delivery options out there, eg. Food panda, grab food, or even buying your own food will be a much better and safer choice than Deliveroo. The “D” in deliveroo stands for Disappoint.
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