Popped in to Pizzahut new street, Birmingham. Ordered food. I have a disability and presumed that Pizzahut would have straws available however, they had run out of straws. I dribble due to my disability hence I drink using a straw, so I had to avoid having a drink. My daughter ordered garlic bread with cheese however, she was given garlic bread without cheese. She had to wait a further 5 minutes for her cheese garlic bread. It shows that the staff are not attentive as they did not read the order correctly. Asked for use of her student ID however, she wasn’t guided on how to use it online therefore, did not feel she could use it so paid full price.Biggest concern was that they only have stairs so how would I or anyone walk up and down their restaurant stairs if they are in a wheelchair? Due to my condition there are times I have to use a wheelchair. I struggled to walk up and down those stairs. Very disappointed. Only went there because my daughter really wanted pizza.
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