I bought a high-end Dell XPS desktop in November 2022 for professional architectural work. It cost close to $4,000 and was marketed as a premium, high-performance machine. In reality, it has been one of the most unreliable computers I’ve ever owned.
Since purchase, Dell has replaced the hard drive, motherboard, and power supply.
The most recent failure, which I'm in the middle of dealing with is especially frustrating. The computer, still under warranty, appeared completely dead. After multiple escalations, I discovered it was actually powering on but not outputting video through the graphics card. Dell overnighted a replacement GPU, but the issue continued. I then brought the system to an authorized service center, where they quickly identified the real problem: the graphics card was not receiving enough power. That points to a deeper system-level issue that Dell’s part-by-part repair approach never addressed.
So here I am, over a week since the problem was reported, the service company requested the power supply right away, and Dell has still not shipped it! I have an Advanced Resolutions team rep, who is basically useless, just replying with canned corporate answers, no real movement. Replacement was denied, parts ordered have not shipped, I'm sitting here stuck.
For a machine sold as “premium,” this experience has been unacceptable. I rely on my computer for my livelihood, and this system has been a liability, not a tool. Dell’s support feels more focused on cycling parts until the warranty runs out than actually fixing the underlying problem.
I would not buy this system again, and I would strongly caution anyone who depends on their computer for professional work to look elsewhere.
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