Review Time
Would be 4 stars except customer service was so awful. Unhelpful and they got frustrated trying to explain something he hung up on me "saying nobody will be able to help you" i just didnt understand the termonology and aaked him to explain a few times... i asked to speak with someone else and he repeated "nobody will be able help you so no"
And it was just an issue with bluetooth with an alienware headset...
⭐☆☆☆☆ – Brand New Laptop, Already Unusable
I purchased this gaming laptop from Dell extremely excited. I specifically chose a high-end configuration because I wanted the best of the best and expected a premium, top-tier experience right out of the box.
Instead, I’ve barely been able to use it.
Shortly after receiving it, I ran into an issue with the RGB backlit keyboard not functioning properly. I spent an entire day on IT support, physically sitting in front of my computer while a technician attempted to resolve the issue remotely. After hours of troubleshooting, there was still no fix. The end result was the system being completely wiped, leaving it essentially a blank slate.
I’ve asked for either a repair or a replacement, and it’s now been about a week waiting for a clear answer on how this is going to be handled. Even though I’m a calm and reasonable person, it’s incredibly frustrating to invest in a high-end machine that’s supposed to represent the best quality available — and end up with something that doesn’t work.
At this level, there shouldn’t be immediate issues that require an entire day of support with no resolution, followed by a wiped and unusable system. What’s even more disappointing is the delay and uncertainty afterward.
I can’t even properly review the performance because I haven’t been able to use the laptop as intended. What started as genuine excitement has turned into complete frustration.
I bought a high-end Dell XPS desktop in November 2022 for professional architectural work. It cost close to $4,000 and was marketed as a premium, high-performance machine. In reality, it has been one of the most unreliable computers I’ve ever owned.
Since purchase, Dell has replaced the hard drive, motherboard, and power supply.
The most recent failure, which I'm in the middle of dealing with is especially frustrating. The computer, still under warranty, appeared completely dead. After multiple escalations, I discovered it was actually powering on but not outputting video through the graphics card. Dell overnighted a replacement GPU, but the issue continued. I then brought the system to an authorized service center, where they quickly identified the real problem: the graphics card was not receiving enough power. That points to a deeper system-level issue that Dell’s part-by-part repair approach never addressed.
So here I am, over a week since the problem was reported, the service company requested the power supply right away, and Dell has still not shipped it! I have an Advanced Resolutions team rep, who is basically useless, just replying with canned corporate answers, no real movement. Replacement was denied, parts ordered have not shipped, I'm sitting here stuck.
For a machine sold as “premium,” this experience has been unacceptable. I rely on my computer for my livelihood, and this system has been a liability, not a tool. Dell’s support feels more focused on cycling parts until the warranty runs out than actually fixing the underlying problem.
I would not buy this system again, and I would strongly caution anyone who depends on their computer for professional work to look elsewhere.
I purchased a dell laptop and it has been back for service 4 times if if wasn't so expensive I would throw it away I'm not sure if they have ray Charles fixing these pieces of shit but I'm tired of dealing with this. NEVER BUY A DELL THEY SUCK
I have a 3 year old Dell Inspiron 15 and developed a problem of getting audio to a Bluetooth connected device. After a little trouble shooting on my own, I found all of my devices could connect to my PC by Bluetooth, but just did not allow audio to be sent to device. I went to the troubleshooting software for the PC and stated I have trouble getting audio out of a bluetooth connected drive. The software lead me on a list of things to do and places to go with continue buttons. The software finally came up with an update that need to be installed. I downloaded and installed the update. I found that I had to repair all of the Bluetooth paired as they did not work. When I Re-Paired all worked great. I want to thank Dell for this outstanding software help. I think Dell has the fastes and best PC out of all. I will always select a Dell when the time comes to update my PC with a new one.
I only began reading reviews after my own negative experience. I was taken aback to see that this company consistently receives low ratings for customer service worldwide! Moreover, they rarely acknowledge complaints through any channel. It raises the question: do they simply not care? This can't be typical behavior.
I'm extremely dissatisfied with my 6-month-old laptop. The latest version of the operating system annoyingly covers half the screen with news, and if my wrists rest on the laptop, it closes all open applications. Booting up has become such a hassle that I've considered throwing it away. I won't buy from this brand again.
I want to share my experience to caution others about the poor service I encountered. The company's website guarantees delivery within 3 days, but I have been waiting for 19 days. I made a purchase on November 27 and needed to change the delivery address; the support team assured me the update was processed correctly. However, the product was never delivered and was sent back, despite my multiple confirmations. I am leaving the country soon and can no longer receive the package. This entire situation could have been avoided if the support team had managed my request properly. Due to this unsatisfactory service, I am now waiting for a refund and will be purchasing my next laptop from a different brand.
The support team failed to grasp my issue. I inquired about their OS recovery tool, yet they directed me to contact another support service. Since the company provided the operating system for their device, they should handle any factory reset needs, not the other service. It's concerning what kind of support staff they employ, as they seem to lack the basic knowledge to address fundamental issues.
The support team failed to understand my issue. I was inquiring about their OS recovery tool, but they suggested I contact another support service. Since the company is responsible for providing the operating system for their device, they should manage any factory reset requirements. It's worrying what kind of support staff they hire, as they seem to lack essential knowledge to address basic problems.
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