⭐☆☆☆☆ – Brand New Laptop, Already Unusable
I purchased this gaming laptop from Dell extremely excited. I specifically chose a high-end configuration because I wanted the best of the best and expected a premium, top-tier experience right out of the box.
Instead, I’ve barely been able to use it.
Shortly after receiving it, I ran into an issue with the RGB backlit keyboard not functioning properly. I spent an entire day on IT support, physically sitting in front of my computer while a technician attempted to resolve the issue remotely. After hours of troubleshooting, there was still no fix. The end result was the system being completely wiped, leaving it essentially a blank slate.
I’ve asked for either a repair or a replacement, and it’s now been about a week waiting for a clear answer on how this is going to be handled. Even though I’m a calm and reasonable person, it’s incredibly frustrating to invest in a high-end machine that’s supposed to represent the best quality available — and end up with something that doesn’t work.
At this level, there shouldn’t be immediate issues that require an entire day of support with no resolution, followed by a wiped and unusable system. What’s even more disappointing is the delay and uncertainty afterward.
I can’t even properly review the performance because I haven’t been able to use the laptop as intended. What started as genuine excitement has turned into complete frustration.
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