I purchased a postage service to post a parcel from Portugal to the UK which was not fulfilled due to incorrect label provision. The Delnext service offered the option to drop the parcel off at a local Chronopost drop-off point, which is the option I selected. I checked with the drop-off point (Auchan, Arena, Torres Vedras) that they will receive and process Chronopost items, which they confirmed. I noticed from the drop-off choices on the Delnext website that the drop-off point options included Auchan, Arena, Torres Vedras which is correct and had been updated (since the previous time when it incorrectly stated Jumbo) so everything seemed correct.However, the labels provided by Delnext and attached to the item were not recognised by the Chronopost drop-off receptionist and I was unable to post the item.This the second time this has happened and, having checked carefully before purchasing, I am extremely angry at the time wasted and result.Secondly, despite having chosen the drop-off option, all of the Delnext references to my parcel state that they are going to collect it.
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