I strongly advise against buying directly from the company online. The service has been appalling. I placed my order on January 4th, and after four days of silence beyond the initial confirmation, I found this odd. Typically, one expects follow-up communication regarding order status. When I called the customer service number, I waited 20 minutes only to learn from the representative that they had no record of my order, even though I received a confirmation email and it showed up in my account. I was asked to send screenshots of both, which was perplexing. After providing that information, I received a ticket but heard nothing for another four days. When I reached out to customer support again, after another lengthy wait, I was informed that the issue had been escalated and would take 7 to 10 days to resolve. The agent seemed overwhelmed and ended the call abruptly. I had ordered a kettle and a toaster, which now might take nearly a month to arrive. This is unacceptable. I escalated the issue to management but received no response. Then, a few days later, I unexpectedly received an email from the shipping service stating that my item had been dispatched. I have not had any direct communication from the company until today, January 15th. I’m doubtful about receiving my order, but we will see if it arrives. In 2026, it’s hard to believe that a company could provide such a poor online customer experience. I highly recommend avoiding direct purchases from the company’s website.
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