Review Time
After waiting several months for a good price discount, was happy to finally buy my new coffee machine Delonghi Rivelia in the end of 2026.
Add it for less than a month when started to not grind the coffee and have errors. after discussion with Customer service, send the machine to be repaired.
The machine was repaired and sent back to me. Unfortunately, the transport company lost the machine and were unable to find it. My problem with Delonghi comes with the fact that the process took 3 months till they finally agree to have the machine as lost and to give me a replacement unit. after 2 weeks of telling me that replacement unit will be sent, I was informed that Delonghi is not able to send me a replacement unit and will give me the money back (despite the fact that this model is available in their website, even in different colors). I contacted customer service several times but the response is copy/paste every single time without any explanation, they cannot give me another machine and will return me the costs. Have nothing good to say about their customer service and Delonghi in the way they treat their customers. Despite being without coffee machine for 3 months, no compensation for the waiting time (not asking for money but nothing was even offered) and in the end refusal just to replace the machine by another one.
I was a longtime De’Longhi customer and previously owned a Magnifica machine that provided excellent, trouble-free service for over eight years. Because of that positive experience, I chose the Magnifica Start when my son gifted me a new machine for Christmas.
Unfortunately, after just a little over 30 days of use, I experienced a problem during the very first descaling process. After contacting customer support and providing a video clearly showing the issue, the representative acknowledged there was a defect. However, I was told the unit could not be replaced because it was just beyond the 30-day replacement window.
Instead, I was sent a shipping box and required to send the machine in for evaluation and repair. From the time De’Longhi received the unit, I was without my coffee machine for more than 12 days before receiving notice that it had been repaired and shipped back. By the time I receive it, I will have been without the machine for almost a month.
Given that the product failed so soon after purchase and the issue was confirmed early on, I believe the appropriate solution would have been a replacement rather than a repair. This experience has been disappointing compared to the reliability and customer service I previously associated with De’Longhi products.
I sincerely hope the repair resolves the issue, but this experience leaves me concerned that product quality and customer support may have declined.
I bought a DeLonghi "Magnifica" espresso machine for $1,000 that was advertised as basically stronger than a fireplug and more reliable than a golden retriever. Quite the contrary--the machine has failed multiple times, and although it's old, it was supposed to last "forever" with care and de-scaling. Now the DeLonghi "Customer Care" is just sending me a link to some repair center in Illinois and trying to get me to buy ANOTHER of their UNRELIABLE MACHINES with a small discount. And 31% of Trustpilot reviews of DeLonghi are ONE STAR. SO, NO WAY. AVOID.
I bought a coffee machine from this company at the end of last year, and it was faulty so I called customer services and they agreed to refund and organised a Parcelforce collection, so far so good...
The item was delivered back to the warehouse on 20th January, and to date (16th Feb) I have not received a refund.
I have called customer services and spoken to live chat agents, all of whom have told me that their refunds are all delayed, they cannot contact their e-commerce warehouse to check on the status and they have no timeline as to when I will receive my money back.
I have asked to speak to a manager and have been refused, I have asked for an email address to complain to, and the one I was given just replies with an automated message saying that the account is not monitored and to contact live chat or phone them!!
I have spoken to citizens advice who have told me that De Longhi are in breach of contract as they have accepted a refund and have acknowledged that they have received the item back but have not given me my money.
I was told to write to them to formally complain, but again when I contacted their live chat agent, she would not provide me with an address to write to and told me just to use their online form, which I have done, and surprise surprise...no reply!
I feel like I have been fobbed off and several agents have ended live chats while I am still talking (not due to me being abusive either as I have screenshots).
I'm not sure if/when I will get my money back, but my advice to anyone looking to use this company is avoid like the plague!
So far absolutely appalling. Website should work but it didn't accept payment in two different browsers and even though there was a payment error it won't let me use my first purchase 10% off.
That's extremely poor and I'm wondering how they stay in business
Terrible customer service. Wish that I had never purchased the delonghi rivelia
Had a fault and i couldn't open the drawer. Sent it back, zero communication, now past the 10 days of turn around. No refund and no coffee machine. I don't know what to do.
Ticket number 7303225
I got an espresso machine, opera works great good crema coffee, good milk froth, only one issue I thought of, if you make 2 Americanos at the same time only one will fill with water the water tube can only fill one. So for the second one you must fill it afterwards not a big deal but for an $800 plus unit I would expect a bit more.
I purchased a De’Longhi coffee machine from Currys around 5–6 months ago and it is still under warranty. For over a month now, I have been trying to get help with a serious fault: the machine’s electrical system keeps switching itself on and off by itself, making it unsafe and unusable.
Currys advised me to contact De’Longhi directly, but despite multiple attempts, I have received no response at all. Being ignored while a product is under warranty is extremely frustrating and unacceptable.
This is also not the first issue I’ve had — when the machine was delivered, essential items like the water filter were missing, which already caused inconvenience.
At this stage, I feel completely let down as a customer and simply want this resolved properly, either through a repair or replacement under the warranty.
I am posting this here in the hope that De’Longhi will finally take action and contact me to resolve this matter.
We purchased an oil-filled radiator to warm our bedroom at night. Unfortunately, it produces a loud clicking noise that disrupts our sleep. The support team has been unhelpful. Despite multiple requests for an exchange or refund, they insist we return the radiator at our own expense, which is costly. The product seems to be either defective or unsuitable for its intended use, but we haven't received any useful assistance.
I strongly advise against buying directly from the company online. The service has been appalling. I placed my order on January 4th, and after four days of silence beyond the initial confirmation, I found this odd. Typically, one expects follow-up communication regarding order status. When I called the customer service number, I waited 20 minutes only to learn from the representative that they had no record of my order, even though I received a confirmation email and it showed up in my account. I was asked to send screenshots of both, which was perplexing. After providing that information, I received a ticket but heard nothing for another four days. When I reached out to customer support again, after another lengthy wait, I was informed that the issue had been escalated and would take 7 to 10 days to resolve. The agent seemed overwhelmed and ended the call abruptly. I had ordered a kettle and a toaster, which now might take nearly a month to arrive. This is unacceptable. I escalated the issue to management but received no response. Then, a few days later, I unexpectedly received an email from the shipping service stating that my item had been dispatched. I have not had any direct communication from the company until today, January 15th. I’m doubtful about receiving my order, but we will see if it arrives. In 2026, it’s hard to believe that a company could provide such a poor online customer experience. I highly recommend avoiding direct purchases from the company’s website.
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