I purchased a De’Longhi coffee machine from Currys around 5–6 months ago and it is still under warranty. For over a month now, I have been trying to get help with a serious fault: the machine’s electrical system keeps switching itself on and off by itself, making it unsafe and unusable.
Currys advised me to contact De’Longhi directly, but despite multiple attempts, I have received no response at all. Being ignored while a product is under warranty is extremely frustrating and unacceptable.
This is also not the first issue I’ve had — when the machine was delivered, essential items like the water filter were missing, which already caused inconvenience.
At this stage, I feel completely let down as a customer and simply want this resolved properly, either through a repair or replacement under the warranty.
I am posting this here in the hope that De’Longhi will finally take action and contact me to resolve this matter.
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