After waiting several months for a good price discount, was happy to finally buy my new coffee machine Delonghi Rivelia in the end of 2026.
Add it for less than a month when started to not grind the coffee and have errors. after discussion with Customer service, send the machine to be repaired.
The machine was repaired and sent back to me. Unfortunately, the transport company lost the machine and were unable to find it. My problem with Delonghi comes with the fact that the process took 3 months till they finally agree to have the machine as lost and to give me a replacement unit. after 2 weeks of telling me that replacement unit will be sent, I was informed that Delonghi is not able to send me a replacement unit and will give me the money back (despite the fact that this model is available in their website, even in different colors). I contacted customer service several times but the response is copy/paste every single time without any explanation, they cannot give me another machine and will return me the costs. Have nothing good to say about their customer service and Delonghi in the way they treat their customers. Despite being without coffee machine for 3 months, no compensation for the waiting time (not asking for money but nothing was even offered) and in the end refusal just to replace the machine by another one.
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