Extremely disappointed with Delta’s handling of my case.
My carry-on bag was recovered and handed directly to Delta staff after another passenger mistakenly took it. Delta employee Billy Joe confirmed the bag was received and shipped internally through Delta back to JFK.
Since then, the bag has disappeared while under Delta’s custody.
For over a month, Delta has refused to properly investigate and keeps sending generic responses treating this as a checked baggage claim—even though it was NOT checked baggage.
They have ignored the actual facts, failed to investigate their own internal handling process, and provided zero meaningful assistance.
This bag contained valuable personal and business property, and Delta’s negligence has caused significant damage to my work and finances.
Very disappointing customer service and complete lack of accountability.
Delta Employee Who Confirmed Possession and Shipment of BagBilly JoeDelta Check-In Desk – Lansing Airport (LAN), Lansing, Michigan.
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