Our flight from Detroit to Amsterdam was delayed by 3 hours, causing us to miss our connecting flight by just 10 minutes. We were a group of 44, and I believe they should have delayed the next flight for us, especially since that plane left with many empty seats. We arrived at 11 o’clock, but the next available flight wasn’t until 9 PM, which made us miss our bus connection to our accommodations in the mountains, as well as a welcome party and a special dinner we had arranged. The service provided no assistance beyond a $15 voucher for the airport, which I find completely unacceptable. This situation was not our fault, and the responsibility lies entirely with the airline. We were also not informed about the reason for the delay. Upon arrival in Amsterdam, they should have prioritized those of us with connecting flights to Geneva, and they definitely should have held the flight for an additional 10 minutes.
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