Our flight out of St,Thomas was cancelled. The staff at the airport repetitively inform us that our hotel expense will be re-imbursed. If we don't like the hotel they assigned to us, we can choose one we like and they will re-imburse us. Many of us asked the staffs if there is a budget restriction, different staff confirmed again and again there is no limit. We decided to book a hotel within reasonable price range (as the matter of fact, later on we found some of the passengers were assigned to that same hotel that night).
After we submitted the reimbursement request, they told us they can only approve partial of the expense. I wrote to them, a supervisor named Jada Herring sent me an email and called me ask me to resubmit the request, I did, got denied again.
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