Website and App frequently lock us out and are non-user friendly trying to reset password - don't recognize new passwords or state "unable to log you in".
No links or tel #'s for tech support AND good luck trying to get through to their customer service representatives in under an hour of phone hold or almost equally as long on their chats, which keep kicking you out because their representatives take so long to respond.
Longtime Platinum Amex Skymiles members - going to cancel our cards - horrible customer service, useless Skymiles, unworkable companion tickets, high annual fee.
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