The customer service and website are incredibly disappointing. They struggle to resolve issues effectively. You're redirected to various numbers for different problems—one for web portal issues, another for billing, and yet another for address changes. Additionally, their website frequently crashes, whether on a phone or laptop. If you seek assistance, expect a wait of up to 7 business days, or even as long as 30 days. I can't be the only one experiencing this frustration.
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Delta Dental is the largest dental plan system in the United States.