deluxe.com

4
4 Based on 6.5K reviews

...

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Jennifer Donlon
Good Service. Bad Customer Service phone experience

I ordered these checks, on-line and it was a "rush" order, due to this account being hacked and Deluxe came through.The downside to Deluxe is the customer service line. I tried calling them, was put on hold for over 30 minutes, I wanted to make a claim as my account had been hacked and I had the life-lock protection and they said I was eligible for a $100 credit. After holding for 30 minutes, I could not tie up my line any more, so I hung up. Never got my $100 credit!! So even though you pay extra for life-lock, the customer service wait time to make a claim is just ridiculous.

4
Date of experience: Mar 24, 2025

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