The positive reviews are fake!
Don’t be fooled by these reviews praising the products. Like the company they’re fake, I will keep posting my to warn others. When these fake positive reviews appear.
I would strongly advise not to order from this company.
I cancelled my order prior to delivery (as confirmed in my emails dated 23 December), yet the item was still delivered on 17 January, well outside the advertised delivery window of 27 December to 1 January. The claim of 3–5 day delivery is simply not accurate, just another false claim.
Despite being marketed as “Deluxe Skin UK,” the item was dispatched from China, not the UK. The so called UK office is nothing more than a shared holding address, which does not reflect how the business actually operates.
My emails were ignored for weeks and communication only resumed after I reopened a PayPal dispute. That in itself speaks volumes. PayPal are conducting a deep look into this company suspect activities.
The item remains unused, as previously evidenced, yet I have been expected to cover return costs to China! For an order that was cancelled, misrepresented, and delivered weeks late. This is unacceptable.
Overall, a very disappointing experience marked by misleading delivery claims, poor communication, and an unwillingness to take responsibility. I would not order again.
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