I purchased a raincoat $77 CAD on Denerova website but I received a coat with harrible quality from China. The coat has no lining, cuff sleeves and hood made with cheap and narrow elastic band, water goes through just cheap fabric. The item came without tag, wrinkled and package without invoice. Return policy says you can return it within 30 days if you are not satisfied, contact us to send you the return address but instead they offered me 2 options. Option 1 - A refund equal to 15% of the total order value, with no need to return the item.Option 2 - A voucher code equal to 30% of the total order value, which you can use to place a new order for any item from our collection. You may keep, gift, or sell the coat you received.Finally they sent me return address in China with return policy as below:Return Policy:-Goods must be returned within 30 days of receipt.-The goods must be unused, undamaged and in their original packaging.-The goods must be in a condition that can be resold by us.- Returns must be accompanied by a valid proof of shipment including track&trace code. Without shipping receipt / Track&Trace, we cannot issue refunds.- Send the proof of shipment with the items to be returned:-All returns will be sent to our warehouse in China at the customer's expenseIt would cost me $99 if it is sent with tracking number. Without tracking number $29 but there is refund is not guaranteed. On website does not mention "All returns will be sent to our warehouse in China" I hope people read the reviews before they purchase some thing from this website. I reported this business to ScamAdvisor including police and (commercial) crime-fighting agency. Also reported to RCMP to stop scammersThis is a warning to who wants to purchase from this website
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