We began on a good note but faced issues after ordering a product. A representative informed us that the item was unavailable and offered alternatives. Unsure about the new options, we inquired about return policies and restocking fees, and were assured that these would be waived if the product wasn't suitable. Unfortunately, when we tried to return it, we encountered restocking and shipping charges. Despite sending two emails, we were told they weren't received, even though I have proof. Then we had to deal with another representative who was quite rude, interrupted us frequently, and seemed indifferent to the information provided earlier. Our concerns were disregarded, and we were put on hold while speaking. Overall, the customer service was extremely disappointing. I would advise others to look elsewhere if they want attentive support.
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