Name: dentalplanet.com
Telephone: 8668157606
Rating: 4.5

Bronwyn Taylor Guest

Initial experience was positive, but then it took a turn for the worse.

We began on a good note but faced issues after ordering a product. A representative informed us that the item was unavailable and offered alternatives. Unsure about the new options, we inquired about return policies and restocking fees, and were assured that these would be waived if the product wasn't suitable. Unfortunately, when we tried to return it, we encountered restocking and shipping charges. Despite sending two emails, we were told they weren't received, even though I have proof. Then we had to deal with another representative who was quite rude, interrupted us frequently, and seemed indifferent to the information provided earlier. Our concerns were disregarded, and we were put on hold while speaking. Overall, the customer service was extremely disappointing. I would advise others to look elsewhere if they want attentive support.

Date of experience: Dec 09, 2025

JWilson Guest

10 months ago

DuraPro Health truly cares about…

DuraPro Health truly cares about helping customers get quality equipment and supplies at a fair price. The team always goes the extra mile.

Date of experience: May 01, 2025

Dale Stewart Guest

10 months ago

The equipment was excellent

The equipment was excellent, and the technician that performed the installation was friendly and professional.

Date of experience: Apr 16, 2025

Cris Warren Guest

10 months ago

Horrible

Wish I had seen all these bad reviews before I committed to them. Spent thousands of dollars received a faulty machine, and its difficult to fix from my location and their warranty doesn't extend to my location. Have not been able to use equipment.

Date of experience: Apr 14, 2025

Tony Brumley Guest

11 months ago

Trustworthy Company

DuraPro Health has a very knowledgeable staff, great customer service and multiple new and refurbished equipment options.

Date of experience: Apr 02, 2025

Javier Moctezuma Guest

1 year ago

Great products with a great customer…

Great products with a great customer service and prompt shipping.

Date of experience: Feb 09, 2025

Barbara Marra Guest

1 year ago

Awful customer service

Awful customer service. I paid for shipping of a product and then got billed for it from UPS!! Brought it up multiple times with the sales representatives (revolving door of who worked there). They ignore or refuse to refund me the shipping. Even when I did order from them, my orders were either incorrect or late. Stay away from them!

Date of experience: Jun 26, 2024

Brandon Guest

2 years ago

I am a dentist and used dental planet…

I am a dentist and used dental planet durapro and they are by far the worst vendor I have come into contact with. They make it extremely difficult to cancel an order because they are adamant about making a sell and do not care anything about your best interest. I requested a cancellation and they had not even shipped the unit to me and they said they would charge me a $6000 restocking fee. Be very careful when dealing with these people. The rep I had was Dale. I had planned on finishing the rest of my build with them but after this experience I will never use them again and I will make sure to tell all of my colleagues about my experience.