On NYE, our bank blocked our credit card due to a suspicious transaction. On the 1st of January 2026, Denitcare attempted to process my credit card for the 2nd last payment of our contract and sent me a message saying the payment failed and they would attempt to 'reprocess' it on the 6th of January with a 'reprocessing' fee of $38.50. They gave me options of calling them or paying by BPAY. So I did both. After calling them and waiting on hold for over an hour, I then paid out the last 2 months of the contract in full by BPAY to avoid them having to reprocess any payments. After calling again and waiting on hold, they still didn't answer. So I emailed them advising that the contract was paid in full inline with their option to pay by BPAY. I advised that they didn't need to reprocess the payment or charge a reprocessing fee. They failed to answer the phone or see my email as they told me later that they were short staffed and they didn't see my email before they tried to take payment again. So now they still want to charge a reprocessing fee. (Note it's not a dishonour fee, it's a reprocessing fee). I have pushed back and found that this company isn't even registered with AFCA that regulates financial institutions in Australia. This seems to be a hidden 'gotcha' that they sting many of their customers with. There are 1 star reviews all over Google and their google listing says the busniess is permanently closed which is untrue.
Stay away from these scam artists. They avoided answering their phone or email until after the reprocessing date so they can attempt to charge the card again. Now for some reason the fee has grown to over $43 even though we paid out our contract in full.
Stay away from these con artists. Get a personal loan from a reputable financial institution that operates ethically and inline with regulators.
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