Review Time
On NYE, our bank blocked our credit card due to a suspicious transaction. On the 1st of January 2026, Denitcare attempted to process my credit card for the 2nd last payment of our contract and sent me a message saying the payment failed and they would attempt to 'reprocess' it on the 6th of January with a 'reprocessing' fee of $38.50. They gave me options of calling them or paying by BPAY. So I did both. After calling them and waiting on hold for over an hour, I then paid out the last 2 months of the contract in full by BPAY to avoid them having to reprocess any payments. After calling again and waiting on hold, they still didn't answer. So I emailed them advising that the contract was paid in full inline with their option to pay by BPAY. I advised that they didn't need to reprocess the payment or charge a reprocessing fee. They failed to answer the phone or see my email as they told me later that they were short staffed and they didn't see my email before they tried to take payment again. So now they still want to charge a reprocessing fee. (Note it's not a dishonour fee, it's a reprocessing fee). I have pushed back and found that this company isn't even registered with AFCA that regulates financial institutions in Australia. This seems to be a hidden 'gotcha' that they sting many of their customers with. There are 1 star reviews all over Google and their google listing says the busniess is permanently closed which is untrue.
Stay away from these scam artists. They avoided answering their phone or email until after the reprocessing date so they can attempt to charge the card again. Now for some reason the fee has grown to over $43 even though we paid out our contract in full.
Stay away from these con artists. Get a personal loan from a reputable financial institution that operates ethically and inline with regulators.
Totally unreasonable demands in order to finance a single tooth implant. It would be easier to apply for a personal loan or a mortgage extension than get a line of credit with this company. Non existent and non caring customer service.Timeline given was non achievable and the documents required too difficult to get, definitely not within the 24 hours given. I chose to just pay the dentist out front.
I only went with them because it seemed like a easy option rather then using savings or paying up front. I was slow on transferring some money onto my credit card during my first few payments over xmas and received a $38 reprocessing fee for a $150 payment the moment it was late (even though I jumped straight into the app and made the payment). There is no way that fee can be justified and will likely just pay out my account and not deal with them ever again.
I won’t deal with a company who treats permanent residents differently to Australian Citizens. Having lived in Australia for 55 years and having (and paid off) two mortgages and numerous credit contacts with a very high credit rating. I’m in professional employment and this company wants to treat me differently. No thanks. I paid cash.
I am writing this to express my disappointment with the lack of customer support and the inflexible fee policies at DentiCare.On Christmas Day, our bank blocked our credit card due to detected fraud. As a result, the DentiCare payment scheduled for that day failed. My wife tried calling immediately to explain, but as it was a public holiday, there was no answer. She also checked the website for a way to pay manually, but no options were provided. On the 26th of December, she received an automated email that finally included a BPAY option, which she processed immediately.Despite this, DentiCare’s system failed to register the manual payment. We have been bombarded with escalating and threatening messages regarding "reprocessing fees" that continue to increase.The customer service has been very poor. My wife spent two hours on on hold over multiple occasions trying to get through to a customer support person. After multiple attempts, she finally got through to someone on the service desk, but they refused to remove the fees. Our emails have also gone largely ignored. While the contract mentions fees for failed payments, it is unreasonable to penalise a customer when the failure was due to bank-verified fraud and the payment was made the moment DentiCare provided the means to do so. We expect these fees to be waived in full and our account to be cleared.
The fees were very expensive.. and as I need extensive dental work, I would be paying upfront fees everytime I engage DentiCare. in future I’ll go with a dentist that has better payment options such as PayPal or Afterpay where no fees apply.
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