Worst customer service I have received in a long time.Extremely long shipping time (3 weeks to deliver to Denmark). Ordered two pairs to test the size and was explicitly rest assured that exchanging the second pair was "free of charge". Following up on the same email in which I had asked about the exchange, I am then told that the "free exchange" was referring to so called "administration costs" and that shipping was at the customers own expense. Politely asking what was meant by this administration costs, I was told it referred to the "handling of exchange but not the postage costs". Referring to "free exchange" as this administration cost rather than postage costs (which should be the only cost relevant!) and even telling me when specifically asking about costs of exchanging is borderline criminal. Will NEVER recommend this to anyone!
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