Worst, most offensive customer service ever!In December 2021 I ordered a pair each of knitted gloves and sheepskin mittens but when they arrived I found a tiny label hidden inside the gloves saying ‘Made in China’. I saw nothing on their web page to denote this.As Dents promotes itself as a traditional British company with a royal warrant I found this totally misleading because they should be made in this country by British workers.In spite of having ordered the right size, it was impossible to insert my hand in the mittens as they were far too small so I immediately packed both pairs and returned them for a refund.Dents refunded for the gloves but refused a refund for the mittens saying I had returned them in a contaminated condition covered in white debris and stains. That was completely untrue as I had a witness to prove I had packed them in perfect condition immediately after receiving them.Dents then sent me a photograph of a completely different pair of mittens which were stained and covered in white debris but these were not the ones which I had returned. They then offered me a half refund as a so-called goodwill gesture.I was so insulted that I planned to use the small claims court procedure but, before doing so, I consulted the Citizens Advice Bureau who were excellent and supplied me with a pro forma letter of complaint which I sent to Dents.Finally, after 37 emails over 11 weeks, I received a full refund.For this company to call me a liar when I had a witness to prove that the items were returned in perfect condition is appalling.The worst customer service I have ever experienced. Never again with Dents.
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