I buy something via Depop, the item arrives not as described, so I raise case, no change to case status on app. for 20 days, I raise support query to be told they sent email with return instructions but how would I know when the app shows the case is being ‘investigated’.The best bit they then close case after replying to support query as id not provided evidence of return before I could even reply to support message.You think Vinted are bad, these guys make them look professional avoid at all cost.
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